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Hometown NP
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Accessibility Statement

Last updated: June 2025

Hometown NP is committed to ensuring that our telehealth platform and website are accessible to all individuals, including people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the World Wide Web Consortium (W3C).

Our Commitment

We believe that access to mental health care should be barrier-free. Whether you are using a screen reader, keyboard-only navigation, voice control software, or any other assistive technology, we want your experience on our website to be seamless and productive.

Measures We Take

To support accessibility, Hometown NP takes the following measures:

  • Include accessibility as part of our development and design process.
  • Provide text alternatives for non-text content such as images and icons.
  • Ensure sufficient color contrast between foreground text and background colors.
  • Design all interactive elements to be operable via keyboard.
  • Use semantic HTML to convey meaning and structure to assistive technologies.
  • Ensure all form fields have clearly associated labels.
  • Provide skip-navigation links so keyboard users can bypass repeated content.
  • Test our pages with common screen readers and browser accessibility tools.

Conformance Status

We aim for WCAG 2.1 Level AA conformance across hometownnp.co. Where conformance gaps exist, we are actively working to address them. We acknowledge that some third-party content embedded on our site (such as our scheduling portal) may not be fully under our control; we work with those vendors to encourage accessible design.

Known Limitations

While we strive for full conformance, you may encounter areas that are still being improved. These include some embedded third-party scheduling and telehealth tools. We are committed to resolving accessibility issues as quickly as reasonably possible.

Requesting Accommodations

If you require information or materials in an alternative format, or if you encounter a barrier while using our site, please contact us. We will do our best to provide the information you need in a timely and accessible manner.

We aim to respond to accessibility feedback within 5 business days.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may contact the relevant supervisory authority in your jurisdiction. In the United States, this may include the U.S. Department of Health and Human Services Office for Civil Rights.

Technical Specifications

Our website relies on the following technologies for conformance with WCAG 2.1 AA:

  • HTML5
  • CSS3
  • JavaScript (React)
  • WAI-ARIA where appropriate

Assessment Approach

Hometown NP assesses accessibility through self-evaluation using automated tools and manual testing. We welcome feedback from users and will incorporate it into our ongoing improvement efforts.

Updates to This Statement

This accessibility statement is reviewed and updated as we make improvements to our site. We encourage you to check back periodically for the latest information on our accessibility efforts.